Shipping Information

Worldwide shipping information

Delivering your products safely is of the utmost importance to us. Handcrafted with love and packaged with care, your printed keepsakes are securely shipped from Hong Kong via your choice of Priority Shipping (a premium express service) or Economy Shipping. View below for production and shipping timeframes. For info on shipping pricing, go to our Shipping Cost Calculator.

Please note: Customs and import fees may be charged on parcels upon arrival to the destination country. For further information, please contact your local customs authority.

Medium Premium Photo Book, Medium Softcover Photo Book and Small Classic Photo Book
Production time: 7-12 days
Priority Shipping: 3-5 working days
Economy Shipping: 10-17 working days**
Large Classic Photo Book and Large Premium Photo Book
Production time: 14-21 days
Priority Shipping: 3-5 working days
Economy Shipping: Not available
Large Premium Photo Album and Medium Classic Photo Album
Production time: 14-21 days
Priority Shipping: 3-5 working days
Economy Shipping: Not available
Two Classic Moleskine Photo Books - one landscape and one portrait
Production time: 7-12 days
Priority Shipping: 3-5 working days
Economy Shipping: 10-17 Working days**
Canvas Print and Gallery Frame
Production time: 7-12 days
Priority Shipping: 3-5 working days
Economy Shipping: Not available
Premium Presentation Box with natural linen
Production time: 14-21 days
Priority Shipping: 3-5 working days
Economy Shipping: Not available

Delivery times displayed are our best estimates. If delivering to a rural area, please consider that this may increase delivery times. Note, we cannot deliver to P.O. Boxes or APO/FPO/DPO addresses.

In the unlikely event your product is damaged in transit, please let us know within 30 days of your order being shipped. Please keep the original packaging including the plastic courier bag as we require photos of these to claim insurance.

*Orders with Priority Shipping will use DHL or FedEx as determined by the shipping destination.

**Orders with Economy Shipping will use DHL eCommerce, a low-cost service which uses your local postal provider. Only available for single item orders of the following products: Small and Medium Classic Photo Books, Medium Premium Photo Books, Medium Softcover Photo Books and Moleskine Photo Books. For more information, see our Frequently Asked Questions about shipping with MILK.

Select your country and shipping method to view shipping rates

MILK packages are shipped from Hong Kong and may be subject to customs duty, handling fees and import tax. MILK packages are shipped from Hong Kong and may be subject to customs duty, handling fees and import tax. Note: Orders over $800 USD may require formal customs clearance. Note: 10% GST will automatically be applied at checkout for orders under $1000 AUD. Orders over $1000 AUD will be charged 10% GST at the Australian border and may be subject to customs duty and handling fees. Note: 15% GST will automatically be applied at checkout for orders shipping to New Zealand.

1st copy
Each additional copy

Orders shipped with Priority Shipping will use DHL or FedEx.

Orders shipped with Priority Shipping will use SF Express.

The Economy Shipping option will appear at checkout for orders that qualify for this service.

Shipping prices stated are exclusive of GST.

If your country or shipping destination isn't listed, please email us to request a price for shipping.

Frequently asked questions

All photo books, albums and print products are sent via a secure, tracked service (either FedEx, DHL Express or DHL eCommerce depending on the Shipping option selected, and your shipping location).

Priority Shipping is our premium option and has a turnaround of 3-5 working days. Economy Shipping is our low-cost option and has a turnaround of 10-17 working days. Economy Shipping is only available in selected shipping locations and for single item orders of the following products: Small and Medium Classic Photo Books, Medium Premium Photo Books, Medium Softcover Photo Books and Moleskine Photo Books. If you are ordering under a tight deadline, we recommend our Priority Shipping option.
Once shipped, you can track your order via the "Track my order" link on the My Orders page of your MILK account. You can also find your tracking link in your order shipped email notification.

Our photo books and album are handcrafted with great expertise and care and can spend up to 21 days in production depending on the format selected. Please keep this in mind when awaiting your keepsake.

If you've selected our Economy Shipping option, your order will be tracked via the DHL eCommerce website. DHL eCommerce only provides milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between event updates.

Learn more about tracking my order.
In the unlikely event that your order is damaged in transit, please contact customer service as soon as possible and we'll do our best to rectify the situation.

Please include your order number in your email and attach the following:
- Photo of outer plastic courier bag.
- Photo of damage to cardboard box packaging.
- Photo of corresponding damage to the product.

Please note: To claim insurance, we must contact the freight provider with proof of damage within 30 days of the order being shipped. Please ensure you notify us as soon as possible.
If you don't receive your order within the maximum allotted turnaround time, you should check the tracking link in your shipping confirmation email for updates and/or directly contact the relevant freight service provider in the delivery destination. The relevant freight service provider for your order will be indicated by the tracking URL found on the My Orders page of your account, and in the shipping confirmation sent to you upon your order leaving production.

Please contact customer service with your order details if you are still unable to locate your order. To claim insurance, we must contact the freight provider with proof of loss within 30 days of the order being shipped. Please ensure you notify us as soon as possible.
No, we do not. Every MILK order is shipped using a secure, tracked service. Therefore, we do not allow for delivery to P.O. boxes, apartment mailboxes or APO/FPO/DPO addresses.
The recipient of your order may be charged additional import tax and custom duty fees upon your order reaching the border of the EU country you are shipping to. Importation laws and tariff rates differ from country to country and you can contact the local customs authority for estimate costs.

Please ensure you use the recipient contact phone and email for the order, to ensure FedEx can contact the recipient regarding customs clearance.

Often import tax and customs duty are accompanied by admin & handling fees, which will be added to the total payable amount. If your order is being shipped via our Priority Shipping option, FedEx will facilitate customs clearance as part of their premium service.

MILK's shipping pricing doesn't include any admin/handling fees or import tax/customs duty costs, and if these fees apply to your order they are the responsibility of the recipient to pay, as dictated by local customs authorities in the destination country. Learn more about shipping to Europe. Learn more about customs, import duties and local taxes.
If you'd like to place an especially large order (50 or more books) and have a deadline for delivery, please contact us via the Custom Orders contact form and we'll to be in touch advise on an estimated turnaround time for the order.

Alternatively, if you have a small order, you can reach out to our team and we'll see what we can do.
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