Our Satisfaction Promise
At MILK Books, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don't get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.
Our Returns Policy
If your purchase isn't right due to our mistake (such as a defect in the workmanship or damage incurred in transit) we will replace it as soon as we are able, at no further cost to you.
If you're not happy with your purchase due to your own error, such as a spelling mistake or if you've used images below our recommended resolution, we're happy to help you fix it and share the cost of a replacement. In such cases, we may ask that you return the item and we can arrange for a reprint at 50% of the normal retail price.
Please note we do not offer a color correction service - we print images true to the supplied files, within the limitations of digital printing. We take any customer complaints about image quality seriously, but reserve the right to reject any complaints if our investigations shows print result matches the original images. To find out more about our digital printing process please visit our 'Printing Technique' page.