Milestones

I created a large landscape photo book through Milk Books (via the Photos extension on Mac) as a gift for my wife’s 50th – a collection of photos, memories, and messages from family and friends. The finished book is absolutely beautiful. The materials, binding, and finish all feel truly premium, more like a handmade heirloom than a typical photo book. Delivery was also faster than expected, arriving well within the estimated timeframe. The process of designing the book through the Photos extension was occasionally clunky – though to be fair, this may have been affected by a Mac OS update mid-project. The templates lean more towards traditional wedding or travel albums, so creating something text-heavy (with messages and artwork) required a bit of workaround. That said, once I got into a rhythm, I managed to create layouts that worked really well. Where Milk falls a little short for me is in flexibility and value. Even with a discount, my 124-page satin hardcover book (Stone Linen cover) came to over $600 NZD including shipping. It’s a price that reflects heirloom-grade quality, but I wish there were easier options to create additional, lower-cost versions for sharing with family – without having to rebuild the entire project from scratch. In short, a stunning, premium product that delivers on quality, but I’d love to see more flexibility for customers who want to create both heirloom and gift-grade versions of their projects.

My experience was ok!

The customer service was great! They were very helpful and the staff were brilliant. The website was very easy to use, it wasn't complicated and great for people with limited computer ability. Some of the information about the product was hard to find and not easy to comprehend. Overall it was a good experience!

The online platform through iPhotos was decent (not perfect), but intuitive enough and didn't take too long.

Beautiful Product, Incredible Quality! I've created a couple of books on Milk now, and they're by far the best quality. Especially for keepsakes like wedding days. It's a great way to capture your favourite images and messages in one place, which looks and feels beautiful too. A couple of bugbears that don't seem to have been sorted in the 5 years since I last used Milk. 1. It would be so great to have the ability to organise photos better and to delete any duplicates that you upload in error. I couldn't find any intuitive way to delete images at all, which causes a bit of an editing headache. 2. It took me a little while to figure out that the spacing issue that was being flagged on the text boxes wasn't because of the text, but because somehow extra space had been created. Perhaps a little note to let folks know about that might be helpful. I nearly pulled my hair out before I figured out what was causing the flagged error. 3. I wish there were a way to flip an image easily within the editor. So you can easily have an image face the other way, should you wish (for example, it's better having images face inwards, but sometimes the image for a specific spot is facing outwards - hope that makes sense?). But otherwise, it's a high-quality product and a great company.

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