Milestones

I wasn’t overly surprised with the quality.. for the price it was not what I had anticipated. My order also didn’t have the side notes I had put on the binding and shipping took forever. Honestly a little bummed.

As a professional photographer, I was hoping MILK Books would better produce a large wedding album for a client than some other printers. Shipping was significantly longer than I expected until I realized it's printed and shipped from China. It did arrive by the estimated due date though. The cover was decent enough quality, but I was very disappointed with color quality in the images. The only images that seemed "ok" were the ones that were taken outside. Most of the images were significantly darker in this book than they are in any other format, including from other printers. For the price, I would expect a much higher quality job. I doubt I'll return to this company.

Perhaps I wasn't using the tools properly, but I couldn't figure out how much it was going to cost me until I had put the book together and it turned out to be way more expensive than I expected at which stage I couldn't be bothered starting again or trying to figure out how to make it less expensive. I'd put together 3 books some years ago that were about 1/3 of the price of this one. Apart from that, the quality is fantastic and the finished result was great.

This is a fairly good design and production. I would however, not use them again as they are based in Hong Kong and given they use DHL, despite paying a really significant amount for shipping and express delivery, my book has taken along time to arrive, in fact it has still not arrived and every day I honk it will arrive it gets pushed into the net day. I think this is down to the shipping with DHL, but still I think Milk are accountable for the quality of logistics company they use.

Lovely product BUT... Paying for shipping at check-out once I had designed my books was a surprise. Generally, when you're paying so much for items, shipping is free. I was also disappointed that there was a customs charge. I wasn't made aware of this until it came to my door and had to fork over an additional $80.00. Since there is a MILK office in Canada, I expected printing and shipping to be done nationally. I also had a poor experience with their Customer Service department. It was impossible to get a hold of them and when they called me back to leave a message they didn't answer my questions. Instead they told me to call back.

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