Milestones

The design studio is AMAZING. This is the best part and worth it all. Down sides: Complex pricing and voucher codes meant I felt like I overpaid. Draft projects kept threatening expiry and deletion even though I messaged customer service about how this is for an important event a long way off, and photo album was OF an important event too - couldn't rush it. The time zone differences (me in UK and them in NZ) meant I missed offers when asking about them. The photo album itself didn't have as much of a quality feel as I thought it would based on the description. The photo on the front was just stuck on which cheapens the look. However, it's all "good". Nothing completely ruined the experience. If it wasn't for the design studio - which is incredible - I don't know if I would have a photo album at all (even with another company). Massive help.

I ordered a photo book for my post wedding session and I had really high expectation on milk books due to their good reviews. When I received my photo book, it seemed average to me. It did not give me the wow factor, maybe the photo album is better. Also I did not like the fact that when you upload your photos, they show blurry photos on preview, it would’ve been nicer if you could spot any blurry photos right away while working on the project instead of noticing it after the printed product arrives because you can’t get the book redone or returned. It is a big deal not getting the best print out especially considering how much it cost, even with the discount.

The colour of the photos printed out seems to be a bit dull, not bright enough.

Quality of the book is above 5 stars, but their website is HORRIBLE. It was a nightmare to design the book using it. If I hadn’t prepaid with a voucher I would have abandoned my project. EDITED TO ADD: I watched their videos. The book design is just bulky and hard to use. I tried using their chat, but being in the US there was no one online when I was working on it. Also it was printed and shipped from China.

First impressions were great, the cover and embossing are great and look so premium - exactly what I wanted. Inside however, the stitching is rough and you can see it on pages where they’ve been attached without being aligned properly. The paper inside is ok but no better quality than much cheaper books. The overall look and feel is really good but the internal quality is fairly average and even poor in places.

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