Milestones

I was impressed with Milk Books initially, although it did seem very expensive - we wanted something special for our wedding album so decided to spend more than we would ordinarily. We found the online creation process easy and were so pleased with the result and quality when the photo book arrived promptly after. However 2 weeks after receiving the photo book, we got a FedEx bill out of the blue for just under £50 for customs charges which we were not prior warned about, we had already paid £16 for delivery and if we had been informed about the additional hidden customs charges, we likely wouldn't have purchased the item in the first place. Milk Books were quick to respond but said they couldn't help and the mistake was not theirs, which I found disappointing to say the least. The Milkbook website does mention the possibility of charges but Milkbook said it did not expect these for a UK order. I've tried to dispute the charges with FedEx but have had no luck and they maintain that these items customs duties and taxes were correct. I'm left feeling quite disappointed with a tainted experience and therefore would not use Milk Books again. I think that appropriate information should be displayed on the website with prior warning given at point of sale of potentially expensive hidden costs when shipping internationally, so consumers can make informed decisions about the total cost of an item.

Weak quality

The letters on the cover and side of the book are not clear. It’s pretty blurry which is a disappointment to clients

I am not very satisfied with the output quality of the pictures. We uploaded high resolution files, but the pictures do not look sharp at all. We have printed multiple albums from other places and the quality was very good. The quality of the album itself is very good. The paper quality is also great, but the printing need to be of higher quality.

There are empty pages the layout does not give you an option to add photos to add on and photos are so small and not the best quality. Thought it was going to be a lot different.

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