Milestones

We ordered an album with board pages, but at the end, we received an album with a normal paper, this happened due to the quantity of the pages and that information was on a disclaimer that we never saw. So was a little bit confused about the disclaimers and the journey at the moment to finish the order.

First, you need to let people know your location. Extremely expensive to have them shipped to another part of the world. Working through them was excruciating and due to the difference in time even more difficult. Your web page is terribly unfriendly. You need to fix it, explain better and upgrade it. You need to let one know that safari does not work well. Once you informed me that Chrome was the one to use, I was finally able to finish. The photographs take too long to download. You did respond quickly to all my questions. Your books look beautiful and I did not mind paying the price, but with all the difficulties, I will not use you again. I have not seen the books which arrived with delay (you said when asked due to covid) to my daughter's address, and she did say they were beautiful. I will be able to see them in a few months and hope to be happy with them. Thank you.

The software seems to be easy to use but I'm quite disappointed with the final product when it arrives. The paper is super thin which easily creases if not turning the pages carefully. The image quality is average and not as sharp as I expected. I would never order from them again. There are many better quality photobooks out there with very reasonable prices.

I bought the new Wedding Magazine for my wedding photos and found the process of uploading and arranging the images to be very easy. My low review is because it was not made clear from the website or product images that the magazine format is soft cover, which is not very durable or safe for such precious images. There is also not an option for a presentation box for this format, which does not make sense. In my opinion future brides should avoid using the Wedding Magazine format until Milk gets a better grip on this product.

Product looks great, but they only tell European shoppers that prices are exclusive of tax and duties during checkout after all the work of designing the book is done. If I hadn't have put so much effort in I wouldn't have completed the purchase. Their line seems to be that they have no control over custom charges and import taxes. Which is correct, however most online retailers operating across borders will collect and remit the taxes on checkout. This provides price transparency and avoids FedEx charging €10 admin fee to collect the taxes from the shopper on import.

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