Milestones

I really want to say I love it but I don’t. I’m not sure if it’s the paper, the size of the book, the picture I picked for the front definitely doesn’t look right. I’m just not happy with it. One thing that bothers me is there’s huge gaps of white on some pages- I’m guessing from the layout but when I did the preview those gaps weren’t there. I wouldn’t care if it was something I made for me but it was a milestone gift For my parents. I won’t be giving it to them.

I purchased a voucher and when it came down to it I wanted to switch to a larger book. I didn't realize my voucher wasn't transferrable, so i reached out to customer service. This was an honest mistake, I said upfront I want to spend every penny I gave you already and more. I didn't have any intent on getting a refund, i just wanted to transfer my credits. After talking to two people and over 4 days - I was able to transfer most of my credit. And I spent an additional $60. It was a little unsettling that after all of this and purchasing a $400 book ( which i am happy with, the book is great) , the choice was to withhold a couple dollars as "non-transferrable" (a little humorous). When i received my book there was also a blue thumb smudge, but otherwise very happy with my end purchase.

Poor print. Came from Gong Kong

I've been MILK Books customers since 2013. The prices have gone up significantly since 2013 but I had always been happy to pay for it. I recently printed one book (Medium Classic Landscape Book) to match the previous books I printed but unfortunately the size is now 10% smaller than the previous Medium Classic Landscape Books. I contacted customers support and was told that the size was different because I upgraded to the Premium Cover (the software didn't mention this when I added the upgrade). The website didn't state clearly the size of the books. If they are going to reduce the size of the books, they should have changed the name of the products to a new range so returning customers would know what to expect before putting in the order. I was offer a 50% discount for a reprint but the book is so expensive, I do not want to pay for another copy again. The books are beautiful but they have become too expensive and the UI of the software is not very user friendly. It lacks an ability to customise and often have glitches. This is probably the last time we will use Milk books and will explore other photo book companies instead.

The print out resolution is not very good. Have quite a difference with the online preview.

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