Milestones

When I called the customer service, no one was answering the phone. I left a message but no one called me back. When I finally got through, my questions were not answered. I asked to speak to someone in the technical department, but was told that was not allowed.

Very disappointed, no next timd

Honestly, the prints in the album look great, and I’m very satisfied with the quality of how the photographs look in them....but the album cover feels like cheap quality, the cover image is also not how it looks like in the product overview when choosing what design you want to start building from. I guess I could look into a more expensive album to up the quality.. but from this experience I will most likely not order from Milkbooks again. I originally used it because of a discount promo code. It’s cute but not what I was aiming for in the end.

I was really excited about using MILK books for my client's wedding photo album, especially since the brand is associated with Moleskin, a product I have grown to love. I was betting on that same Moleskin quality to be in the album. Unfortunately, what I received did not live up to standard and was not worth the time, effort, and money poured into creating the album. After less than a month of having the album (approximately 40 pages), the title page is separating from the rest of the binding. This gap is evident when you open the album and when you lay it flat. Additionally, the pages seem like little more than cardboard. I really wasn't impressed and could have paid an equal amount with my traditional labs (Miller's and WHCC) and received something of better quality. Overall, the saving grace was the packaging (the box was a nice touch but given that the album has been sitting in the box for a month untouched, I'm not sure why I am having binding issues already). I really hope MILK steps it up. The design process is intuitive but the product is sub-par.

Hi, the quality of paper is not what I expected. I'm using pro printer with Hahnemuhle fine art paper. I expected something like that quality in the book. I won't use your services again. Regards, Laszlo

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