Milestones

The quality of the book is perfect, I’m really happy with it! The process was painful! I didn’t like the way the app works. Nothing about it was instinctive. It was so painful that I ended up creating all of my page layouts with Photoshop which took much longer than what I had planned. The only reason that I kept going is because I had bought a voucher, so my project had already been paid. Otherwise, I would have stopped and find another company. I am not making another book with you unless you completely change your app to create the books.

The stitching was showing which ruined the larger photos, for the price we paid we expected better quality. Have used twice previously and were much happier with those books than this one.

Quality of printing for the price paid was nowhere near where it should be.

Utterly disappointed with the quality. I ordered an extra large portrait photo album for my pre wedding photoshoot album, 46 pages priced at US$779 and yet the album had uneven wavy page for a PREMIUM THICK PAGE. It is an eye sore because of the gap between the pages when the album is closed! I paid good money for a fantastic photographer to had my photos taken in Paris and thought paying good money for milkbook was gonna be worth it too but NO! What’s worse is that milk book customer service did not even provide any proper solution. They blamed it on shipping conditions and advised to place heavy objects over the book for a month AND TO SEND THEN PHOTOS of the before, during and after pics before they consider any other follow up actions! Maybe I should have asked for their evidence of “ When your book left our production facility, the pages were completely flat. From your pictures we can see a slight wave has occurred during transit, and this can be disheartening, but if you understand that paper products will ''move" with their changing environment, you'll know that the chances of it moving back to flat are very high. Therefore, giving the book some time to adjust is the right and reasonable thing to do for now.” And after one month, they said “Thank you for your reply and sending through the updated images. We will follow this up with our production team, but please note that there will be a slight delay in getting back to you as our production specialist is currently unavailable. We will be in touch with an update as soon as possible.” NOT EVEN GIVING ME A TIMELINE THAT I SHLD EXPECT A REPLY.. Pls buy at your own risk. Poor customer service, poor quality. Zero intention on their part to properly resolve the problem. Unhelpful responses with no real effort to make things better. Oh and pls read all the one star reviews, I wished I had read them before purchasing. I also had to pay hefty custom duties taxes and I totally can comprehend all the one star reviews. ITS REAL!

Be very careful when purchasing from this company. Although the quality is alright it is certainly not worth the price. Additionally, there are transportation and customs costs which you must cover on top of the price because they are manufactured and shipped from China! This may add up to 200€ more!

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