Milestones

To be honest the whole process was a complicated experience! The book itself is beautiful and great quality. However the experience was incredibly difficult. The program constantly failed to upload photos, despite using the suggested browser, updating both my phone and laptop and despite having previously uploaded photos successfully moments before. I ended up using three different mediums to upload the photos. When I reached out to customer service for help no one was available, despite calling within their hours. But the biggest disappointment was that dealing with the difficulty in uploading photos pushed the project out by a week and it meant the delivery date was pushed back. I again reached out to customer service as the gift was a present for my dad's 70th birthday that I was flying home to surprise him and to give him the photobook which was from all his extended family. Despite paying for express delivery and customer service telling me they would try speed up the printing process it didn't occur and the gift arrived the day after I flew back out. To be honest it was slightly heartbreaking given how much time and effort I had put into it and I don't think it was much to ask that the printing process be sped up by one day (I also didn't realise at the time of purchase that printing was done in Hong Kong- I thought it was local). The book ended up costing an exorbitant amount of money and for the difficult program and delay it really wasn't worth it. IN RESPONSE TO MILK'S RESPONSE: I did leave a message for someone to call me back within your operating hours and they didn't until the next day. The delivery date also didn't change whatsoever and was not sped up. The premises wasn't closed on the day the freight company "tried to deliver" - it was to be posted regionally and they only were trucking down on the day it was delivered, not the day before. I spoke extensively to DHL freight thinking it was getting delivered the day before and the driver instead said the premises was closed - instead of owning that they weren't delivering that day. I can only assume to avoid some internal blame. In the future it would probably be prudent to try to understand your client's point of view instead of deflecting. Definitely won't be buying from you again or recommending your product to anyone else. For $500 this whole thing has been a massive waste of time and money

Bought two book with Milk and I have to say I never expected the quality of the printing to be so poor. I have been printing photo albums (I always use the same camera) for 3 years now with a different company and I am really sorry to have waited my money with Milk. Customer service was almost non existent and when I asked for a refund they basically replied that they checked and is the best they can do with their printers. They could send some more proofs but without making changes… so I had to decline the offer as I see no point in shipping around the world the same page printed under the same conditions twice! Expect very basic quality printing at a premium.

I really regret using Milk books. It was a lot of work putting together my book and I found it to be expensive for what you get. The quality is not great and I will not be purchasing or recommending Milk books to my friends. I wish I could get my money back. Extremely disappointed.

Quality is not above any standart company, but the price is higher. Furthermore, I would have expected more transparency and I would have preferred to pay more for an European company rather than paying additional taxes (more than 10% of the price declared) at the border.

I am 100% unsatisfied with this order and they DO NOT stand behind their satisfaction guarantee. First the image quality on my wedding album was really disappointing. Nothing like the high quality promised. Even my mother who I gifted the book to commented the on the images being fuzzy. I reached out in regard to this and they said there's nothing they can do and that's the best quality around. So much for a satisfaction guarantee. Then 2 weeks after I gifted the book to my mother, the cover started to bow. A lot. They have looked through the book 2x and it has been sitting on their coffee table in a very temperate climate the rest of the time and now it's not even nice enough looking to leave out. I have gone ahead and ordered them a book from a different company because this just does not measure up. We didn't pay thousands of dollars for a photographer and over $500 on 2 of these books to be embarrassed to even keep them out to enjoy. Not to mention, I cannot image these keepsakes actually stand the test of time like you would for a wedding album. Note to owner: if you're going to paste "Satisfaction Guarantee" all over your site you should actually stand by that claim. This is simply bad business. Response to Owner's Comments: To be clear, the image quality issue was in no way associated with the resolution of images I sent. I had these high-res photos printed digitally from a different vendor and the quality is night and day. These were gifted and the recipient even commented on the quality, they are objectively not the high quality your site states. If you cannot stand by your satisfaction guarantee, don't claim it!

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