Milestones

I am 100% unsatisfied with this order and they DO NOT stand behind their satisfaction guarantee. First the image quality on my wedding album was really disappointing. Nothing like the high quality promised. Even my mother who I gifted the book to commented the on the images being fuzzy. I reached out in regard to this and they said there's nothing they can do and that's the best quality around. So much for a satisfaction guarantee. Then 2 weeks after I gifted the book to my mother, the cover started to bow. A lot. They have looked through the book 2x and it has been sitting on their coffee table in a very temperate climate the rest of the time and now it's not even nice enough looking to leave out. I have gone ahead and ordered them a book from a different company because this just does not measure up. We didn't pay thousands of dollars for a photographer and over $500 on 2 of these books to be embarrassed to even keep them out to enjoy. Not to mention, I cannot image these keepsakes actually stand the test of time like you would for a wedding album. Note to owner: if you're going to paste "Satisfaction Guarantee" all over your site you should actually stand by that claim. This is simply bad business. Response to Owner's Comments: To be clear, the image quality issue was in no way associated with the resolution of images I sent. I had these high-res photos printed digitally from a different vendor and the quality is night and day. These were gifted and the recipient even commented on the quality, they are objectively not the high quality your site states. If you cannot stand by your satisfaction guarantee, don't claim it!

I usually don't bother about writing reviews but in this instance I have too because I can't believe that something so simple can be so confusing. In simple terms if I made order for 104 pages I expect to get my Album with 104 pages. But I didn't. I originally purchased 64pages and when started working on my album decided to make it more comprehensive as this was Gift to my Daughter of her childhood memories. So I purchased another 40 pages (that it what I thought I did). I mean number of pages = number of pages, how it can be something different. My final product i.e produced hard copy that I received is 64 pages. I got feedback from customer services with detailed explanation how the system works etc. but it's not good enough. Simply because no matter what reason they have behind their explanation I still believe that it should be very CLEAR on their website, invoice and software what is the number of pages that Client is getting. It not rocket science. I don't care about your base number of pages etc. at the end of day it should be clear to Customer what they are getting. VERY MISSLEADING. It feels like I have been robbed for my hard earned money. Nothing of this would happened if it was communicated to me clearly what is the final number of pages that I will be receiving. NOT RECOMMENDED AT ALL.

I cannot recommend this. Only AFTER investing hours of time into designing the book, and once you are in the last steps of payment you are being told that the books are being produced in HongKong (“produced with love” - I doubt that, mass production sounds more likely) and that therefore first the delivery cost are 22€ (!) plus you have to pay additional import tax and customs, which with an initial worth of 80€ For the book adds up to another 70€ on top. I think this is the biggest Scam of all, since now after investing SO much time already you are likely to just go through with the payment. 150€ fir a photo book in our case…it’s just way too much. So disappointed by this.

Good customer service however, book looks cheap and poor quality. Not what i was expecting for the price.

The production and delivery took way longer than they mentions in their website. I ordered this book for an occasion and received the book 10 days after the event. When i received the book was very shocked to see the quality of the cover. I paid extra for the cover and it says that the writings and the designs in the cover will be done with a “subtly raised ink”, but there was nothing like this. On the other hand, the design and the texts on the cover looks faded and hardly readable. Very disappointed and do not recommended.

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