Milestones

Horrible customer service. I wish I read all the Facebook reviews earlier as this trustpilot rating they display on their website is rubbish. They’re impossible to get hold of, take an eternity to respond, take no responsibility for their issues and shortcomings, and are unapologetic in their apparently consistent way of treating customers.

I am incredibly disappointed with my MILK Book purchase. To clarify, I have not yet received the book. This review is based solely at this point in time on the quality of the user design interface and the customer service experience. User Design Interface - The interface has VERY limited functionality. It does not allow you to space pictures evenly or make photos the same size, so you are left to eye ball for size and spacing. A line will show up when you have picture borders "even" with each other; however, when you go to preview mode, they are no longer even despite appearing so in the working mode. If you want to use their canned templates, it is probably fine. However, if you have any type of creative eye, this "software" will literally drive you crazy. Additionally, if you accidentally hit the "change layout" button (which is very easy to do), it will completely undo any custom formatting and revert to a standard template. There is no undo button. In turn, if you've spent 20 minutes tediously resizing pictures on a layout and hit the change layout button, you have to start the entire layout over. Customer Service - For my wedding album, I purchased a voucher for 1 large album and 2 medium albums. We planned to gift the medium books to our parents for Christmas. I created my book using the large landscape album. I went to duplicate my project to the medium landscape album. One would assume that given the dictionary definition of duplicate is "two identical copies" that my medium landscape book would be exactly like my large landscape book. However, that was not the case. EVERY SINGLE PAGE of my 46 page album was reset to a completely different format. I called customer service to see how I could correct the issue. I called 3 times during their standard business hours, each time receiving a message that they were helping other customers and to leave a message. I left a message and 24 hours later did not receive a call back. I also sent an email, which was returned within 24 that said they had high volume of callers and they attempted to return calls within 48 hours. For a product that is HIGHLY custom and expensive, I would have expected better customer service and the ability to speak to someone directly on the phone for help. A delayed short email reply does not provide the help I need. The customer service representative informed me over email that their software just reformatted when you duplicate and that I needed to just remake the book in advance of their Christmas shipping deadline of this Saturday. I do not have 50 hours to remake the book on top of my standard job between now and Saturday. In turn, we had to suck it up and spend another $400 to upgrade our medium books to large books, which is on top of the $600 we already paid for the trio. Shipping - To top all of this off, shipping was $50 to a major US city, which is absolutely INSANE for standard speed shipping. There should be a disclaimer that shipping will be $50. I hope this was helpful as these are all things I would have wanted to know in advance of purchasing my book. At ~$375 per book, I would have expected better customer service and quality.

With all due respect... I have never been more disappointed from a product quality and at that price. Take my word for it... I have shown the customized book to my clients and everybody agrees on the poor quality. So sorry but will not be back ... Ex-client

For the price - definitely not the quality i was expecting! 1. The pic on the front is simply stuck on and not built in to a slight frame like i was expecting and what it looks like on their website. 2. The page paper is too thin and you can see the image on the other side clearly when turning pages. 3.The over all weight of my 200 page book is very light not exuding any quality. 4. Images were too orange and everyon in my pics looks fake tanned. Cinsiderng my photographers style is light and airy - im not sure how this could even happen. 5.As well as this the item arrived damaged in the post. Surely the packaging should stop this form ever even happening!? Overall left feeling pretty deflated by the whole experience. Would not recommend purely for price vs quality end product. But then again - it is made in China - something they fail to tell you until after you have spent many many hours putting the photo book together and then go to print.

Photo book presented in an oversized box( not like the website showed), window on book not an actual window but a picture glued on the cover. Framed picture with dust between the acrylic and the mat board Permanent marker lines on the frame (where the cuts are made) Very low quality and finish. I spent $300+ to test them for my business and I must say I would never pass their products on to my clients. A pity because with a minimum of care and quality control these could have been perfect!

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