Milestones

would never used this company again

Poor qualityI thought I'd done my research, but regret the amount of time I took to make a book. The pages were very dull, prints not at all crisp. I swear I could have printed higher resolution from my personal computer. I ordered the original landscape photo book.

The color of the pictures is way off and several photos are blurry. No issues with my photos were marked before I submitted the project. Would like a refund.

Be warned - after receiving your photobook, you will receive a considerable customs duty charge on your product, which is not communicated clearly on your purchase (this was £85.50 for myself). Initially, MILK accepted liability for this, explaining that an error was made in the invoicing prior to dispatch and asked for me to pay this fee and for them to reimburse me. I asked them to pay the importing company directly which they agreed to, however weeks later, this was still outstanding (with no further communication to myself) and then further backtracking in their initial acceptance of the charge. I am now left with an additional £85.50 to pay, which if I had have been aware of, would not have ordered the product. Disgusting.

From such a well-named company, and for how much I paid, I expected a higher level of photobook: low quality of paper and low quality of products in general. The custom taxes are really expensive as well.For an investment which reach almost 500 euros I'm very unsatisfied.

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