Milestones

This review is for the experience of purchasing and trying to use a gift voucher. I bought a $200 gift voucher for my husband to build our wedding album in October 2018. I hope this review provides insights to others to help others avoid the same trap. When I followed up with their Customer Service, they were charming and timely. Their response was to read their Terms of Use. Poor customer experience #1, being told to review their Terms of Use. First, you must understand a gift voucher is not like a gift card, and they are restrictive in how you spend your money on their site. Poor customer experience #2, restrictive use of a gift voucher on their website. For example, I wanted to apply my $200 gift voucher towards the black leather photo album they discounted for Black Friday. Even though cash was used to pay for the gift voucher, you cannot "pre-purchase a voucher with another voucher." Wrap your head around that one. Poor customer experience #3, confusing rules and restrictions. My advice is to avoid purchasing a gift voucher. Cash is a better alternative so someone can buy what they want, and how they want. Or use another service that isn't as restrictive. Now I am stuck ordering an album and am not allowed to purchase the one I really wanted. Yes, this is a tad dramatic, but it's true. I can't use my $200 gift voucher to pre-purchase the album I want that is on sale today.

I, too, had a terrible experience with Milk Books. I had high hopes, as their website looked great. As saying goes, you can't always judge a book by the cover. There was a promotion going on, so I ended up buying 3 copies of the photo album so that 2 of them could be given to family for gifts. I realize now that there always seems to be a promotion going on with Milk Books. Must be a reason for that, as business can't be good! The issue that I had with my photo albums is the print quality. The digital images look amazing. My photographer did a fantastic job with the photos and color of the images. What I got back from Milk Books seemed like a joke. The color of the images were all too red- some were a little better than others, but the majority of them were awful. The skin tone of people in the images had them looking like they were sunburned. Milk Books did respond to my concern and claimed my supplied images had too much red in them. The images looked perfect before sending them to Milk. It is not an issue with the digital files. It is a QA issue in production on Milk's end. There is obviously not someone reviewing the color of these "handmade" books that Milk markets on their website. After much back-and-forth with their customer service team, they would not work on improving the color in production nor let me send back the books for a refund. So much for their satisfaction promise guaranteeing their product's quality. I wish that I had spent a little more money and gone with a company that cares about quality.

{{ review.Content }}