HELP

Click on a topic below, or simply use the search field, and we'll see what we can do to help.
 
We’ve made some changes
 
 
 
Q
I'm looking for the MILK 8x10 or MILK 7x9 Photo Book - where are they?
A

MILK has introduced a new format to its range – the MILK Medium Landscape Photobook.

 

This new format (7.45cm x 9.25cm) replaces a combination of two existing sizes - the MILK 7x9 and 8x10 photo books.

Q
How does this affect 7x9 or 8x10 books I have in progress?
A

If you have started creating a MILK 8x10 or 7x9 but are yet to complete it, they will still be accessible in the old size from your Books In Progress tab  – you’ll just no longer see these formats available in the catalog.

 

You still have three months to finish and order any 9x7 or 10x8 photo book you’ve already started and any special offers you may have (eg Living Social promotional codes) will still be valid.

Q
How does this affect 7x9 or 8x10 books I’d like to reprint?
A

If you have previously printed a 7x9 or 8x10, your books will still be visible via your Previous Orders tab and you have until 01 September ‘13 to order a reprint of any 9x7 or 10x8 photo book before these sizes are no longer available.  And, you can now re-edit previously ordered books, so if you’d like to make changes before you reprint, you can. Just click Re-edit from your Previous Orders page.

 

If you’ve collaborated with friends and family on your books, they’ll also have until 01 September'13 to order a copy, via their Friends' Books page.

 

Q
What if I have a promotional code for a discontinued size?
A

We’ll of course continue to honor vouchers purchased for existing formats until the expiry of their promotional value and these codes (eg Living Social) will also be valid for the new MILK Medium Landscape. Any current projects will still be editable and able to be purchased via your Books in Progress page until September 1st.

 

After the expiry of promotional value, and following the discontinuation of the current sizes, if you have not used your voucher, the face value of your offer (ie the amount you paid) can still be transferred to the purchase of any MILK Book.

Q
What are the changes to the MILK Bespoke range?
A

From 21 May, Portrait and Landscape Bespoke Books will come with a new stitched binding. Best of all, books will still lie-flat.

 

If you've previousy made a Bespoke Book, please note that the new binding style means we've needed to slightly reduce the size of Landscape Bespoke Books, to 9.25x7.4” / 23.5x18.8cm.  You can re-edit and re-print previous Bespoke Books in the old size until 01 September 2013. Any books started after 21 May will be created in the new size. 

 

Portrait Bespoke Books remain the same size, but the French Fold binding style has been replaced by the new stitched, lie-flat style.

 

We’ve also added Orla Kiely fabric to our designer fabric range for Bespoke Books, so now you can cover your book in signature Orla prints.

Q
Why is the MILK Photo Book with Disc no longer in the Catalog?
A

Video page layout options are now included in all MILK Photo Books as standard. You no longer need to select a Photo Book with Disc when you start making your book; you can simply add one as an optional extra at checkout.

 

Both the Disc and online-shareable Digital Flip books feature any video content you chose to include in your book and both digital options also give you a downloadable, iOS-compatible PDF version of your book. 

Q
We’ve made a few changes to some design templates for our Moleskine Photo Books range
A

As part of ongoing efforts to refine our production process we have also made changes to some design templates for our Moleskine Photo Books range, so you may notice some minor layout adjustments to Moleskine Photo Books and Albums started before 03 January 2013. 

 

If you started a book and haven't finished, don’t worry – we haven’t moved, altered or deleted anything - but you should check all of your books in progress before you click PAY & PRINT just to make sure everything is where it should be.

 

If you would like to reprint a Moleskine Medium Landscape Photo Book, Moleskine Landscape Photo Book plus, Moleskine Large Square Photo Book or a Moleskine Photo Album that you made before 3 January 2013, please check your book (especially any colored page layouts) before you reprint. 

 

We hope this was helpful but if we haven't been able to answer your question, send us an email and we'll get straight back to you.